communication

when it all comes down to it, people just want to be heard. i see the results of not being heard, every day in my work - at work, lately on a networking forum, everywhere, it seems. people saying mean things to each other, self injuring, adopting addictive behaviors, not using healthy ways to cope with stressors and disappointments of each day. how can we listen and hear and talk and share to feel valued, to make others feel valued? i think that is so important in a turbulent time.